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Job Title:: Sr Technical Writer/Team Lead

Company Name:: Fiserv/Galaxy Credit Union Solutions

About Me:: I have been a writer since 1981, writing primarily for the Financial industry.

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At 9:59am on May 5th, 2008, Harjot Dhodi said…: Hi Cheryl!

Please check this out under following sections of http://harjotdhodi.googlepages.com/technicalwritingcourses

Proofreader's and Editor's Symbols
Single Sourcing

Regards,

Harjot

At 12:23am on March 28th, 2008, Harjot Dhodi said…: Hi Cheryl..add some stuffs on XML... thanks!

At 12:08pm on March 22nd, 2008, Harjot Dhodi said…: ah..Fiserv..Its Noida, India office is close to my Office..merely a 2 minutes walking ..Is this not amazing ..what do u say Tarun? you work so close to me.

At 3:57am on March 21st, 2008, Tarun said…: Hi Cheryl,

Thanks for the welcome and the invitation. It is amazing as you said. :-)

Regards
Tarun

At 2:45pm on March 19th, 2008, Eric Landes said…: Well, we've got a large project coming up, and we have a need to get our doc and training staff more tightly coupled, so it was a perfect time to start something.

And after some research, Alfresco was by for the easiest package to just dive into. The fact that it's available free was a bonus. We'll probably buy the enterprise product down the road if things work out.

I haven't had a chance to dig around on Mainstreet yet, but it's on my list. I'll certainly look for those technology-related links you've mentioned. I don't know if we have access to the Fiserv directory yet, but if so, I'll ping you offline.

At 11:47am on March 19th, 2008, Eric Landes said…: Yes, all of us at Corillian are VERY new to the Fiserv family. We're still trying to get used to being CheckFree.

As far as open source apps go, yes it does take some technical knowhow to _implement_ but Alfresco in particular takes very little technical knowhow to _use_, and that's the important part. Our dev teams make great use of open source tools during their builds (nant, subversion, etc.) and they can frequently be great ways to jumpstart a process. Always do your homework first, of course.

At 7:18pm on March 18th, 2008, Laura Filla said…: Ooo! I just looked at your theme. Very pretty!

At 7:18pm on March 18th, 2008, Laura Filla said…: Thanks Cheryl! I just chose one of the themes for my page. It's very easy. It has to be because I'm no artist! ;)

At 11:42am on March 18th, 2008, Eric Landes said…: Hi Cheryl,

I'm with the Corillian group that Fiserv recently acquired via CheckFree.

I work on developer-focused documentation for the Voyager banking system and related technologies.

Right now, however, I'm implementing an Alfresco ECM solution for our writing and training staff.

At 11:10am on March 18th, 2008, Stephen Kemp said…: Hi Cheryl,
Over the past eight years with Corillian/CheckFree/Fiserv the training and documentation functions have been separate, together, separate, and now together again under about six different units and seventeen different bosses. I have worked for both units at different times and now manage both. The training unit has always drawn most of its content from the doc unit.

We have only been back together about three months, so our joint efforts have been focused on updating sharing content for the currently offered courses. We haven't established formal workflows yet. We are planning to move to a content management system and adopting a DITA-based content structure that will be used to support both documentation and training needs by delivering custom content sets in multiple formats via multiple channels. We have only just started planning that initiative, so it is months (years?) away from producing useful results.

Right now we use RoboHelp for documentation and delivery chm files via Sharepoint. Training has been using Info Management and is moving to Articulate to produce canned courses.

Thank you for the nice welcome message.

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